In this global digital world, service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience.It is necessary to get a 360-degree view of the customer across all services/ products and design interactive and personalized customer messages, delivering consistent communications through all physical and digital channels.
“89% of companies surveyed expect to compete mostly in the area of customer experience, up by over 40% from just four years ago. A key to competing successfully in this area is good customer communications management (CCM). CCM improves the creation, delivery and tracking of outgoing communications across channels”- Gartner
Innovation accelerators such as AI on our CCM platform enables organizations to intelligently optimize and manage content that is the foundation of customer communications. CCM Solution built on o
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