Business Central for Service Management

How important is ongoing service to customers in any business? It’s not just about boosting revenue; it’s a key factor in ensuring customer satisfaction and loyalty. But let’s be honest, managing and tracking this service can be quite challenging. That’s where Dynamics 365 Business Central comes in with its set of tools to make the process smoother.
With the service management feature in Microsoft Dynamics 365 Business Central, businesses can efficiently manage their service-related operations. Designed to aid repair shops and field service operations, Business Central for service management help manage typical scenarios like:
• Scheduling service calls
• Handling service orders
• Monitoring repair parts and supplies
• Assigning service personnel based on their skills and availability
• Creating service estimates and invoices